SHRM Exhibits Coordinator in Alexandria, Virginia
The Events Department is responsible for developing and implementing the strategy for SHRM’s Conferences, Meetings, and Expositions in the US as well as derivative products such as conference-on-demand and virtual conferences. This team manages concurrent session speaker selection, programming, meeting planning, contract negotiation, exhibit and sponsorship sales, and service, production and execution of the SHRM Annual Conference & Exposition and SHRM’s Specialty Conferences. Site selection, venue and supplier negotiation and logistics support are provided by this team for SHRM Seminars, Board Meetings and other ad hoc organization meetings.
Responsible for supporting various aspects of the exhibits and sponsorship programs at SHRM events. These events bring the SHRM brand to life and provide a platform for member engagement with vendors – exhibitors and sponsors. Primary responsibility is managing all aspects of the exhibitor confirmation process for the Annual Conference & Exposition. Maintain an open line of communications with exhibitor and sponsor contacts. Deliver exceptional customer care and execute well-produced logistics and operations. Achieve and exceed individual sales goal of assigned events.
Support the Exhibits & Sponsorships Team with sales for both exhibit space and sponsorships for up to 7 SHRM events.
Achieve individual revenue and net square footage goals.
Work directly with the Director of Exhibits & Sponsorships in developing sales strategies and putting together a reference document with timeline management.
Manage all aspects of the exhibitor confirmation and invoicing process for all SHRM events.
Maintain clear, up-to-date records, including notes and activities in CRM on all companies within assigned events.
Work with the Exhibits & Sponsorship Team for prospecting and qualifying leads; enter leads into a database.
Develops the Exhibitor Service Kit for each event, including the deadlines and vendor orders for booth structures, carpeting, floral, catering, computers, TV’s, etc.
Participate in all pre and post-show preparation calls, floor plan configuration calls, collection calls, and provide operations/logistical assistance to ensure a premier customer service experience for all accounts in assigned events.
Assist with registration, signage, and any other event logistics.
Work closely with other departments in developing and executing optimal customer experience, including having a full understanding of the theme, show-look, and delivering first-class customer service.
Other duties as required by business needs.
High school diploma or equivalent.
Minimum of four years of related experience with a high school diploma. At least one year of directly related experience in trade shows/expositions with a bachelor’s degree.
Excellent communication, interpersonal, and organizational skills. Excellent telephone communication skills and writing skills.
Database and PC experience also required.
Ability to travel approximately six or seven times per year for an average of three to five nights per trip.
Demonstrated customer care/customer experience skills and focus.
Ability to successfully work independently, as well as part of a team, and possess a can-do, positive attitude.
Proficient in MS Word, Excel, PowerPoint.
Experience with Map Your Show or basic floor cad systems.
Let us know if you also have:
Certified in Exhibiting Management (CEM) preferred.
At least two years of meeting/conference experience. Additional years of experience in trade shows/expositions.
Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment. This job requires moderate travel 20-30%.
The Society for Human Resource Management is an equal opportunity employer (Minority/Female/Disabled/Veteran).
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: firstname.lastname@example.org or TDD (703) 548-6990.